Privacy Policy — How 3bet99 Protects Your Data

3bet99 collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your use of our website, and in limited cases from trusted third-party sources as part of our verification and fraud-prevention obligations.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and a copy of a government-issued identity document (national ID card, passport) when required for KYC verification.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh.
• Financial data: Payment method details such as your bKash or Nagad mobile number, Rocket account reference, bank account number, or card details as applicable for deposits and withdrawals. Full card numbers are never stored on 3bet99 servers.
• Account credentials: Username and encrypted password. Passwords are stored using one-way hashing and are never accessible in plaintext to any 3bet99 employee.
• Communications: Content of messages you send to our support team via email or live chat, including any attachments you choose to provide.

Information Collected Automatically

When you access and use the 3bet99 platform, our systems automatically record certain technical data:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths through the platform.
• Transaction logs: Dates, times, and amounts of all deposits, withdrawals, bets, and bonus credits associated with your account.
• Cookie and tracking data: As described in the Cookies section below, we use cookies and similar technologies to maintain session state, personalise your experience, and analyse platform performance.

Information from Third Parties

In limited circumstances, 3bet99 may receive information about you from third-party sources, including payment processors who confirm the status of a transaction, identity verification services used during KYC review, and fraud-detection partners who flag suspicious activity. We treat all such information with the same level of care as data you provide directly.

3bet99 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose. All third parties with whom we share data are required to handle it in accordance with standards that are at least equivalent to those described in this Privacy Policy.

Payment Processors

To process deposits and withdrawals, 3bet99 shares relevant financial data with our payment partners including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank and BRAC Bank. These partners receive only the minimum data required to authorise and complete each transaction. They are independently subject to their own privacy and security obligations.

Identity Verification Partners

As part of our KYC process, we may share identity documentation with third-party verification service providers who specialise in document authenticity checks and age verification. These partners process your data solely on our behalf and under strict contractual data processing terms.

Game Content Providers

The 3bet99 platform integrates games and live casino streams from third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player identifier and session data to the extent necessary to load and run games correctly. They do not receive your full identity or financial profile.

Legal and Regulatory Authorities

3bet99 will disclose personal data to law enforcement, regulatory bodies, or other public authorities in Bangladesh where required to do so by a valid legal order, court process, or applicable regulation. We will challenge any request we believe to be unlawful or disproportionate, and will notify you where we are legally permitted to do so.

Business Transfers

In the event that 3bet99 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such transfer and of any changes to the privacy terms that apply to your data.

3bet99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard TLS protocols, ensuring your personal and financial data cannot be intercepted in transit.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash. Even in the unlikely event of a data breach, plaintext passwords are not exposed.
• Access Controls: Access to personal data within the 3bet99 organisation is strictly limited to employees and contractors who require it to perform their duties. Access logs are maintained and reviewed regularly.
• Intrusion Detection: Our infrastructure is monitored continuously for anomalous activity. Any suspected security incident triggers an immediate internal response protocol.
• Regular Security Reviews: 3bet99 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Data Retention Periods

3bet99 retains your personal data for as long as your account remains active and for a defined period thereafter, depending on the category of data:

• Account and identity data is retained for the duration of your account plus five years following account closure, to satisfy any outstanding legal, regulatory, or dispute-resolution obligations.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for two years from the date of the last interaction in a given support thread.
• Marketing consent records are retained for as long as you remain opted in, plus one year following opt-out, as evidence of your original consent.
• Technical and usage logs are retained for up to 13 months and then automatically purged.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights or interests, 3bet99 will notify affected players without undue delay and take all reasonable steps to contain the breach and prevent further unauthorised access. Notifications will be sent to the email address registered on your account.

As a player registered on 3bet99, you hold a number of rights with respect to the personal data we hold about you. 3bet99 is committed to honouring these rights promptly and in good faith. To exercise any of the rights described below, please contact us in writing at [email protected] with the subject line "Privacy Rights Request" and your registered account details. We will respond within a reasonable timeframe and, where applicable, within any mandatory response window.