Responsible Gaming at 3bet99 —
Play Smart, Stay in Control

At 3bet99, we believe that online gaming should be a source of entertainment — never a source of financial stress, emotional hardship, or personal harm. Our responsible gaming programme is designed to support every player in Bangladesh who uses our platform, ensuring that the experience remains fun, controlled, and sustainable over the long term.

We recognise that gambling, like many forms of entertainment, carries a risk of harm for a minority of players. Problem gambling can affect anyone regardless of age, background, income, or experience level. That is why 3bet99 has embedded responsible gaming principles directly into our platform operations, customer service training, and product design. We do not view responsible gaming as a regulatory checkbox — we view it as a genuine obligation to our player community.

Our platform provides a comprehensive suite of responsible gaming tools that allow you to set deposit limits, activate session time-outs, request temporary cooling-off periods, and apply permanent self-exclusion if needed. These tools are available at any time through your account settings or by contacting our support team directly at [email protected].

Bangladesh has a growing community of online gaming enthusiasts, and 3bet99 is proud to serve that community responsibly. We take particular care to ensure that no marketing or promotional material from 3bet99 is directed at individuals who have self-excluded, minors, or any person who has indicated that they are experiencing gambling-related difficulties.

3bet99 operates a strict minimum age policy. All players must be aged 18 years or older to register an account, make a deposit, or participate in any game or betting activity on the platform. This is a non-negotiable requirement, and 3bet99 takes active steps to enforce it at every stage of the player journey.

Identity Verification (KYC)

As part of our Know Your Customer (KYC) process, all players registered on 3bet99 may be required to submit a copy of a valid, government-issued identity document — such as a National ID card (NID) or passport issued in Bangladesh — to confirm their name, date of birth, and identity before withdrawals are processed or large deposits are accepted.

Underage Gambling Prevention

3bet99 does not market its services to individuals under the age of 18. All advertising and promotional content is targeted exclusively at adults. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling websites. If you suspect that an underage individual has created an account on 3bet99, please contact us immediately at [email protected] and we will investigate and act without delay.

Account Suspension for Age Violations

Any account found to belong to a person under the age of 18 will be immediately suspended. Any deposits made on such an account will be returned to the original payment source after deducting any winnings generated, which will be forfeited. 3bet99 reserves the right to report any attempt to circumvent its age verification processes to the relevant authorities.

Self-exclusion is one of the most powerful tools available to any player who feels that their gambling has become or is becoming a problem. When you self-exclude from 3bet99, your account is immediately restricted so that no further deposits, bets, or gaming activity can take place for the duration you have selected.

How Self-Exclusion Works

3bet99 offers both temporary and permanent self-exclusion options. Temporary self-exclusion periods are available from a minimum of 6 months up to 5 years. Permanent self-exclusion results in the complete closure of your account. During any self-exclusion period:

• All marketing communications from 3bet99 are immediately suppressed for your account.
• You will not receive any promotional emails, SMS notifications, or bonus offers.
• Your account will be locked and cannot be reopened for the duration of the exclusion.
• Any balance remaining in your account at the point of self-exclusion will be returned to you via your registered payment method.
• You will not be permitted to create a new account during the self-exclusion period.

Requesting Self-Exclusion

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username or email address and the exclusion period you require. Our team will process your request immediately and confirm activation within one hour during business hours (Bangladesh Standard Time, UTC+6).

Reopening a Self-Excluded Account

At the end of a temporary self-exclusion period, your account will not be automatically reopened. You must proactively contact our support team to reinstate access. Before reinstatement, our support team will conduct a welfare check conversation to ensure that you feel ready to return to gambling on a responsible basis.

The following guidelines represent 3bet99's core recommendations for maintaining a healthy relationship with online gaming. We encourage every player to read through these tips at the start of their time on our platform and to revisit them periodically.

Before You Play

• Decide on a fixed budget before you start. Only gamble with money you can genuinely afford to lose — treat it as the cost of entertainment, not as an investment.
• Set a time limit for your session before you begin. Use 3bet99's session time limit tool to enforce this automatically.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol or other substances. Decision-making is impaired in these states and the risk of harm is significantly higher.
• Make sure you understand the rules and odds of the game you are about to play. 3bet99 provides game information and RTP data across the platform.

While You Play

• Take regular breaks — step away from the screen, drink water, and give yourself time to assess whether you are still playing for enjoyment.
• Never chase losses. If you have reached your loss limit for the session, stop. Chasing losses is the single most common path to serious financial harm in gambling.
• Keep track of time. It is easy to lose track of how long a session has lasted. Enable reality check notifications on your account to receive regular reminders.
• Remember that winning streaks end. A run of good luck does not change the underlying odds of any game — always play within your pre-set limits regardless of how a session is going.

After You Play

• Review your session history in your account dashboard to keep an honest record of your overall results over time.
• If you find that you are regularly spending more than you intended, contact our support team or activate a deposit limit immediately.
• Celebrate responsible play — if you played within your limits and had an enjoyable session, that is a successful outcome regardless of whether you won or lost.